Privacy Policy

1. Definitions

1.1.  “The Company” means HRK Retail;


1.2.  “The Client” means users of the website and/ or Social Media Pages;


1.3.  “HRK Retail” means Retail Stock Solutions CC trading as HRK Gauteng;


1.4.  “Service” is the website (www.hrk.co.za) operated by The Company;


1.5.   “Personal Data” means data about a living individual who can be identified from those data (or from those and other information either in The Company possession or likely to come into The Company possession);


1.6.  “Usage Data” is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit);


1.7.  “Cookies” are small files stored on The Client’s device (computer or mobile device);


1.8.  “Data Controller” means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, The Company are a Data Controller of The Client’s Personal Data;


1.9.  “Data Processors” or “Service Providers” means any natural or legal person who processes the data on behalf of the Data Controller. The Company may use the services of various Service Providers in order to process The Client’s data more effectively; and


1.10.  “Data Subject” or “User” is any living individual who is using The Company                  Service and is the subject of Personal Data.

1.1.    “The Company” means HRK Retail;


1.2.    “The Client” means users of the website and/ or Social Media Pages;


1.3.    “HRK Retail” means Retail Stock Solutions CC trading as HRK Gauteng;


1.4.    “Service” is the website (www.hrk.co.za) operated by The Company;


1.5.    “Personal Data” means data about a living individual who can be identified from those data (or from those and other information either in The Company possession or likely to come into The Company possession).


1.6.    “Usage Data” is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).


1.7.    “Cookies” are small files stored on The Client’s device (computer or mobile device).


1.8.    “Data Controller” means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, The Company are a Data Controller of The Client’s Personal Data.


1.9.    “Data Processors” or “Service Providers” means any natural or legal person who processes the data on behalf of the Data Controller. The Company may use the services of various Service Providers in order to process The Client’s data more effectively.


1.10. “Data Subject” or “User” is any living individual who is using The Company Service and is the subject of Personal Data.

1.1.    Effective date: December 2020;

1.2.    “CPA” means the Consumer Protection Act, 2008;

1.3.    “The Company” means HRK Retail;

1.4.    “The Client” means users of the Service and/ or Social Media Pages;

1.5.    “HRK Retail” means Retail Stock Solutions CC trading as HRK Gauteng;

1.6.    “Service” is the website (www.hrk.co.za) operated by The Company;

1.7.    “Social Media Pages” means The Company’s social media pages, groups, accounts or profiles, including but not limited to the Facebook profile at https://www.facebook.com/HRKSoftware , the Instagram account at https://www.instagram.com/hrk_pos/ , and YouTube account HRK POS Solutions; and

1.8.    “Terms” means the terms of this HRK Retail Disclaimer which may be amended by The Company from time to time. The latest Terms will be published on www.hrk.co.za and accessible through the Social Media Pages.

2. Introduction

2.1.  Effective date: December 2020.


2.2. The Company operates the “Service”.


2.3. This page informs The Client of The Company policies regarding the collection, use and disclosure of personal data when The Client use the Service and the choices The Client have associated with that data.


2.4. The Company use The Client’s data to provide and improve the Service. By using the Service, The Client agrees to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in The Company’s Terms and Conditions, accessible from the Service.


3. Information Collection and Use

3.1. By accessing or using this Service, The Client hereby agrees that:

3.1.1. the Client accepts this disclaimer in full; accordingly, if The Client disagree with this disclaimer or any part of this disclaimer, The Client must not use our Service. The Company may revise this disclaimer from time to time. Such revised disclaimer shall apply to the use of our Service from the time of publication of the revised disclaimer on the Service;


3.1.2. any dispute of whatsoever nature relating to or arising out of any use of or inability to use this Service, whether directly or indirectly, shall be governed by the laws of the Republic of South Africa without giving effect to any principle of conflict of laws, and shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa;


3.1.3. such access or use shall be regulated by the terms and conditions set out herein;


3.1.4. any reliance on or use of any information contained in this Service shall be at The Client’s own risk.


4. Types of Data Collected

4.1. Personal Data

4.1.1. while using the Service, The Company may ask The Client to provide us with certain personally identifiable information that can be used to contact or identify The Client (“Personal Data”);


4.1.2. personally, identifiable information may include, but is not limited to:

   4.1.2.1.   email address;

   4.1.2.2. first name and last name;

   4.1.2.3.  phone number;

   4.1.2.4.  address, state, province, ZIP/postal code, city.

 

4.2. Cookies and Usage Data

4.2.1. the Company may use The Client’s Personal Data to contact The Client with newsletters, marketing or promotional materials and other information that may be of interest to The Client;


4.2.2. the Client may opt out of receiving any, or all, of these communications from us by contacting us.

 

4.3. Usage Data

4.3.1. the Company may also collect information on how the Service is accessed and used (“Usage Data”).


4.3.2. this Usage Data may include information such as

   4.3.2.1.   the Client’s computer’s Internet Protocol address (e.g. IP address);

   4.3.2.2. browser type;

   4.3.2.3.   browser version;

   4.3.2.4.   the pages of The Company Service that The Client visit;

   4.3.2.5.   the time and date of The Client’s visit;

   4.3.2.6.   the time spent on those pages;

   4.3.2.7.    unique device identifiers and other diagnostic data.

 

4.4. Tracking & Cookies Data

4.4.1. the Company use cookies and similar tracking technologies to track the activity on The Company Service and The Company hold certain information;


4.4.2. cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to The Client’s browser from a Websiteand stored on The Client’s device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse The Company Service;


4.4.3. the Client can instruct The Client’s browser to refuse all cookies or to indicate when a cookie is being sent. If The Client do not accept cookies, The Client may not be able to use some portions of The Company Service.


4.4.4. examples of Cookies The Company use:

    4.4.4.1.  session cookies. The Company use Session Cookies to operate The Company Service.


    4.4.4.2.  preference cookies. The Company use Preference Cookies to remember The Client’s preferences and various settings.


    4.4.4.3.  security cookies. The Company use Security Cookies for security purposes.

5. Use of Data

5.1. The Company uses the collected data for various purposes:

  5.1.1. to provide and maintain The Company Service;


  5.1.2. to notify The Client about changes to The Company Service;


  5.1.3. to allow The Client to participate in interactive features of The Company Service when The Client choose to do so;


  5.1.4. to provide customer support;


  5.1.5. to gather analysis or valuable information so that The Company can improve The Company Service;


  5.1.6. to monitor the usage of The Company Service;


  5.1.7. to detect, prevent and address technical issues;

  5.1.8. to provide The Client with news, special offers and general information about other goods, services and events which The Company offer that are similar to those that The Client have already purchased or enquired about unless The Client have opted not to receive such information. 


6. Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

6.1.  If The Client are from the European Economic Area (EEA), The Company legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data The Company collect and the specific context in which The Company collect it.

 

6.2. The Company may process The Client’s Personal Data because:

  6.2.1. the Company need to perform a contract with The Client;


  6.2.2. the Client have given us permission to do so;


  6.2.3. the processing is in The Company legitimate interests and it is not overridden by The Client’s rights;


  6.2.4. to comply with the law.


7. Retention of Data

7.1. The Company will retain The Client’s Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

 

7.2. The Company will retain and use The Client’s Personal Data to the extent necessary to comply with The Company legal obligations (for example, if The Company are required to retain The Client’s data to comply with applicable laws), resolve disputes and enforce The Company legal agreements and policies.

 

7.3. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of The Company Service, or The Company are legally obligated to retain this data for longer periods.


8. Transfer of Data

8.1. The Client’s information, including Personal Data, may be transferred to (and maintained on) computers located outside of The Client’s state, province, country or other governmental jurisdiction where the data protection laws may differ from those of The Client’s jurisdiction.

 

8.2. If The Client are located outside South Africa and choose to provide information to us, please note that The Company transfer the data, including Personal Data, to South Africa and process it there.

 

8.3. The Client’s consent to this Privacy Policy followed by The Client’s submission of such information represents The Client’s agreement to that transfer.

 

8.4. The Company will take all the steps reasonably necessary to ensure that The Client’s data is treated securely and in accordance with this Privacy Policy and no transfer of The Client’s Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of The Client’s data and other personal information.


9. Disclosure of Data

9.1.  Legal Requirements

  9.1.1. The Company may disclose The Client’s Personal Data in the good faith belief that such action is necessary to:

  9.1.1.1.     to comply with a legal obligation;

  9.1.1.2.    to protect and defend the rights or property of The Company;

  9.1.1.3.    to prevent or investigate possible wrongdoing in connection with the Service;

  9.1.1.4.    to protect the personal safety of users of the Service or the public;

  9.1.1.5.    to protect against legal liability.


10. Security of Data

10.1.    The security of The Client’s data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While The Company strive to use commercially acceptable means to protect The Client’s Personal Data, The Company cannot guarantee its absolute security.

 

10.2.    The Client’s Data Protection Rights under the General Data Protection Regulation (GDPR).

 

10.3.    If The Client are a resident of the European Economic Area (EEA), The Client have certain data protection rights. The Company aims to take reasonable steps to allow The Client to correct, amend, delete or limit the use of The Client’s Personal Data.

 

10.4.    If The Client wish to be informed about what Personal Data The Company hold about The Client and if The Client want it to be removed from The Company systems, please contact us.

 

10.5.    In certain circumstances, The Client have the following data protection rights:

10.5.1.the right to access, update or delete the information The Company have on The Client. Whenever made possible, The Client can access, update or request deletion of The Client’s Personal Data directly within The Client’s account settings section. If The Client are unable to perform these actions, The Client is to contact The Company to assist;


10.5.2.the right of rectification. The Client have the right to have The Client’s information rectified if that information is inaccurate or incomplete;


10.5.3.the right to object. The Client have the right to object to The Company processing of The Client’s Personal Data;


10.5.4.the right of restriction. The Client have the right to request that The Company restrict the processing of The Client’s personal information;


10.5.5.the right to data portability. The Client have the right to be provided with a copy of the information The Company have on The Client in a structured, machine-readable and commonly used format;


10.5.6.the right to withdraw consent. The Client also have the right to withdraw The Client’s consent at any time where The Company relied on The Client’s consent to process The Client’s personal information. Please note that The Company may ask The Client to verify The Client’s identity before responding to such requests;


10.5.7.the Client have the right to complain to a Data Protection Authority about The Company collection and use of The Client’s Personal Data. For more information, please contact The Client’s local data protection authority in the European Economic Area (EEA). 


10.1. The security of The Client’s data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While The Company strive to use commercially acceptable means to protect The Client’s Personal Data, The Company cannot guarantee its absolute security.

 

10.2. The Client’s Data Protection Rights under the General Data Protection Regulation (GDPR).

 

10.3. If The Client are a resident of the European Economic Area (EEA), The Client have certain data protection rights. The Company aims to take reasonable steps to allow The Client to correct, amend, delete or limit the use of The Client’s Personal Data.

 

10.4. If The Client wish to be informed about what Personal Data The Company hold about The Client and if The Client want it to be removed from The Company systems, please contact us.

 

10.5. In certain circumstances, The Client have the following data protection rights:

  10.5.1. the right to access, update or delete the information The Company have on The Client. Whenever made possible, The Client can access, update or request deletion of The Client’s Personal Data directly within The Client’s account settings section. If The Client are unable to perform these actions, The Client is to contact The Company to assist;


  10.5.2. the right of rectification. The Client have the right to have The Client’s information rectified if that information is inaccurate or incomplete;


  10.5.3. the right to object. The Client have the right to object to The Company processing of The Client’s Personal Data;


  10.5.4. the right of restriction. The Client have the right to request that The Company restrict the processing of The Client’s personal information;


  10.5.5. the right to data portability. The Client have the right to be provided with a copy of the information The Company have on The Client in a structured, machine-readable and commonly used format;


  10.5.6. the right to withdraw consent. The Client also have the right to withdraw The Client’s consent at any time where The Company relied on The Client’s consent to process The Client’s personal information. Please note that The Company may ask The Client to verify The Client’s identity before responding to such requests;


  10.5.7. the Client have the right to complain to a Data Protection Authority about The Company collection and use of The Client’s Personal Data. For more information, please contact The Client’s local data protection authority in the European Economic Area (EEA). 


11. Service Providers

11.1.    The Company may employ third party companies and individuals to facilitate The Company Service (“Service Providers”), provide the Service on The Company behalf, perform Service-related services or assist us in analysing how The Company Service is used.

11.2.    These third parties have access to The Client’s Personal Data only to perform these tasks on The Company behalf and are obligated not to disclose or use it for any other purpose.


11.1. The Company may employ third party companies and individuals to facilitate The Company Service (“Service Providers”), provide the Service on The Company behalf, perform Service-related services or assist us in analysing how The Company Service is used.


11.2. These third parties have access to The Client’s Personal Data only to perform these tasks on The Company behalf and are obligated not to disclose or use it for any other purpose.


12. Analytics

12.1.    The Company may use third-party Service Providers to monitor and analyse the use of The Company Service:

12.1.1.Google Analytics

12.1.1.1.              google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of The Company Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network;


12.1.1.2.              the Client can opt-out of having made The Client’s activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity;


12.1.1.3.              for more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en;

 

12.1.2.Behavioural Remarketing

12.1.2.1.              the Company uses remarketing services to advertise on third party websites to The Client after The Client visited The Company Service. The Company and The Company third-party vendors use cookies to inform, optimise and serve ads based on The Client’s past visits to The Company Service;

 

12.1.3.Google Ads (AdWords)

12.1.3.1.              google Ads (AdWords) remarketing service is provided by Google Inc.;


12.1.3.2.              the Client can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout  – for The Client’s web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics;


12.1.3.3.              for more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en;

 

12.1.4.Facebook

12.1.4.1.              facebook remarketing service is provided by Facebook Inc.;


12.1.4.2.              the Client can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950;


12.1.4.3.              to opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217;


12.1.4.4.              facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. The Client can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/ , the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/  or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/ , or opt-out using The Client’s mobile device settings;


12.1.4.5.              for more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation.


12.1.  The Company may use third-party Service Providers to monitor and analyse the use of The Company Service:

 12.1.1.Google Analytics 

  12.1.1.1. google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of The Company Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network;


  12.1.1.2. the Client can opt-out of having made The Client’s activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity;

  12.1.1.3. for more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en;

 

 12.1.2.Behavioural Remarketing

  12.1.2.1. the Company uses remarketing services to advertise on third party websites to The Client after The Client visited The Company Service. The Company and The Company third-party vendors use cookies to inform, optimise and serve ads based on The Client’s past visits to The Company Service;

 

 12.1.3.Google Ads (AdWords)

  12.1.3.1. google Ads (AdWords) remarketing service is provided by Google Inc.;

  12.1.3.2. the Client can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout  – for The Client’s web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics;

  12.1.3.3. for more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en;

 

 12.1.4.Facebook

  12.1.4.1. facebook remarketing service is provided by Facebook Inc.;

  12.1.4.2. the Client can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950;


  12.1.4.3. to opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217;


  12.1.4.4. facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. The Client can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/ , the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/  or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/ , or opt-out using The Client’s mobile device settings;


  12.1.4.5. for more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation.

13. Links to Other Sites

13.1.    The Company Service may contain links to other sites that are not operated by us. If The Client click a third party link, The Client will be directed to that third party’s site. The Company strongly advise The Client to review the Privacy Policy of every site The Client visit.


13.2.    The Company have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.


13.1. The Company Service may contain links to other sites that are not operated by us. If The Client click a third party link, The Client will be directed to that third party’s site. The Company strongly advise The Client to review the Privacy Policy of every site The Client visit.


13.2. The Company have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.


14. Children’s Privacy

14.1.    The Company Service does not address anyone under the age of 18 (“Children”).

14.2.    The Company do not knowingly collect personally identifiable information from anyone under the age of 18. If The Client are a parent or guardian and The Client are aware that The Client’s Child has provided us with Personal Data, please contact us. If The Company become aware that The Company have collected Personal Data from children without verification of parental consent, The Company take steps to remove that information from The Company servers.


14.1. The Company Service does not address anyone under the age of 18 (“Children”).


14.2. The Company do not knowingly collect personally identifiable information from anyone under the age of 18. If The Client are a parent or guardian and The Client are aware that The Client’s Child has provided us with Personal Data, please contact us. If The Company become aware that The Company have collected Personal Data from children without verification of parental consent, The Company take steps to remove that information from The Company servers.


15. Changes to This Privacy Policy

15.1.    The Company may update The Company Privacy Policy from time to time. The Company will notify The Client of any changes by posting the new Privacy Policy on this page.


15.2.    The Company will let The Client know via email and/or a prominent notice on The Company Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.


15.3.    The Client are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15.1. The Company may update The Company Privacy Policy from time to time. The Company will notify The Client of any changes by posting the new Privacy Policy on this page.


15.2. The Company will let The Client know via email and/or a prominent notice on The Company Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.


15.3.  The Client are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


16. Contact Us

If users have any questions about this Privacy Policy or any general concerns or if users would like to lay a complaint regarding the treatment of their personal information or a possible breach of their data privacy or to access and correct their personal information, please contact us at info@hrk.co.za.

16.1.    If users have any questions about this Privacy Policy or any general concerns or if users would like to lay a complaint regarding the treatment of their personal information or a possible breach of their data privacy or to access and correct their personal information, please contact us at info@hrk.co.za.